Customer Service Survey
[ BeOnTheNet Home Page ] [ Results ] [ Recommend this to a friend ] [ Go Back ]
Totals for submitted entries are as follows:
| What is the primary focus of your website? | ||
|---|---|---|
| Corporate Information |
- 315
( 28%)
|
|
| Provide Services |
- 144
( 13%)
|
|
| Public Relations & Advertising |
- 72
( 6%)
|
|
| Sell Products/Services |
- 529
( 48%)
|
|
| Technical Support |
- 48
( 4%)
|
|
| 1108 - Overall Total | ||
| What kind of help do you offer to your visitors? | ||
| Call Back Services |
- 481
( 43%)
|
|
| Help-Request Form |
- 483
( 44%)
|
|
| Internet Phone |
- 24
( 2%)
|
|
| Live Chat |
- 192
( 17%)
|
|
| None |
- 72
( 6%)
|
|
| Other |
- 241
( 22%)
|
|
| Phone |
- 770
( 69%)
|
|
| Self Help FAQs |
- 721
( 65%)
|
|
| Toll Free Phone Number |
- 576
( 52%)
|
|
|
- 986
( 89%)
|
||
| 1108 - Overall Total | ||
| Do you think that offering on-line help and support would increase sales and customer satisfaction? | ||
| I don't Know |
- 145
( 13%)
|
|
| No |
- 72
( 6%)
|
|
| Yes |
- 891
( 80%)
|
|
| 1108 - Overall Total | ||
| Is your customer support internal or outsourced? | ||
| Internal |
- 1011
( 91%)
|
|
| Outsourced |
- 97
( 9%)
|
|
| 1108 - Overall Total | ||
| How many online Customer Service Representatives does your company have? | ||
| 1-5 |
- 458
( 41%)
|
|
| 11-15 |
- 96
( 9%)
|
|
| 16-20 |
- 24
( 2%)
|
|
| 21-25 |
- 72
( 6%)
|
|
| 36-50 |
- 48
( 4%)
|
|
| 50-100 |
- 24
( 2%)
|
|
| 6-10 |
- 48
( 4%)
|
|
| None |
- 217
( 20%)
|
|
| Over 100 |
- 121
( 11%)
|
|
| 1108 - Overall Total | ||
| Approximately what percentage of your transactions come from the web? | ||
| 1% to 25& |
- 385
( 35%)
|
|
| 26% to 50% |
- 123
( 11%)
|
|
| 50% to 75% |
- 240
( 22%)
|
|
| 76% to 100% |
- 360
( 32%)
|
|
| 1108 - Overall Total | ||
| Approximately what percentage of your Customer Service interactions come from the web? | ||
| 1% to 25& |
- 458
( 41%)
|
|
| 26% to 50% |
- 194
( 18%)
|
|
| 50% to 75% |
- 216
( 19%)
|
|
| 76% to 100% |
- 240
( 22%)
|
|
| 1108 - Overall Total | ||
| Do you deal with businesses or consumers? | ||
| Both |
- 722
( 65%)
|
|
| Businesses |
- 193
( 17%)
|
|
| Consumers |
- 193
( 17%)
|
|
| 1108 - Overall Total | ||
| Does Your Sales Force Use The Web To Get Leads? | ||
| No |
- 337
( 31%)
|
|
| Yes |
- 747
( 69%)
|
|
| 1084 - Overall Total | ||
| What is your connection to the internet? | ||
| No Response |
- 72 ( 6%)
|
|
| 56K Dial Up Modem |
- 240
( 22%)
|
|
| Cable Modem |
- 147
( 13%)
|
|
| DSL Line |
- 312
( 28%)
|
|
| Faster than T1 Line |
- 216
( 19%)
|
|
| T1 Line |
- 121
( 11%)
|
|
| 1108 - Overall Total | ||
[ BeOnTheNet Home Page ] [ Results ] [ Recommend this to a friend ] [ Go Back ]
|
|
| |
|
 |
Questions? Please use our KnowledgeBase |