Designed for Tech Support The founders of eSupportDB.com
have been managing and providing Tech Support for a variety of industries for over 25 years. Such well known companies as Merrill Lynch, Blue Cross, Group Health Insurance, Hearst Magazines and a host of others that you wouldn't recognize. As designers and developers of software running on Mainframe Computers, Wide Area Networks, Local Area Networks, Desktop PCs and the Internet, we have provided customer service and support to every level of user. From the savvy systems programmer who needs information about the internals of the computer's operating system to the neophyte who needs to be told how to reboot his PC.
We have had extensive experience in supporting neophyte users at long distance. Bank Customers in Saudi Arabia from New York for Manufacture's Hanover Bank, Newspaper and Magazine personnel in
Europe and throughout the US, Users of software sold and supported all over the world, from London, France and Germany to Hong Kong and Indonesia. eSupportDB 2000 reflects that experience.
The greatest thing about the technological revolution of the past 20 years is that as technology got better the barriers to users of that technology got lower. 15 years ago it was common to spend 30-40
hours training a secretary in using a word processor. Now grade school children can produce better looking documents with intuitive point & click software. One of the main drawbacks of this
revolution has been that the need for efficient technical support and customer service has exploded. The Internet based eSupportDB 2000 system makes it possible to support and service customers
anywhere from anywhere. People who need tech support typically need it as fast as possible. The self-help aspects of eSupportDB 2000 will typically be used first by them. Since the quality and
quantity of problem solutions in your knowledgebase will continue to grow painlessly, more and more of your customers will find the solutions they are looking for without sending you an email, making a call
or filling out a problem report form. You can typically expect to see a 20-30% drop in the number of service requests within three months . |
