Quality Service Pays
Managing your customer relationships well is probably the single most important part of making a business successful. This is particularly true on the Internet, where competition is only a click away,
you need to get the customer's attention to get the sale.In the world of e-commerce usually the only interaction a consumer will have with you is through your web site. If that experience is not positive,
chances are the consumer will not come back to your web site on their next shopping trip. The consumer's first point of contact with your Web site is the time to pull out all the service stops
-- not after a purchase -- because there may not be a purchase. Remember - the cost of getting a new customer is 5-10 times higher than
keeping the ones that you already have.Web based eSupportDB 2000 offers you new ways to satisfy the needs of your customers and potential customers. With eSupportDB 2000
you can offer your web site visitors and customers a whole new way of getting information and resolving problems. They can query your knowledgebase and resolve their own issues. They will be delighted with the immediate results they get.
Studies show that over 40% of customer questions are repetitive. Your own experience probably proves that out. By using eSupportDB 2000 you can direct
your limited support resources at resolving higher level issues and concentrate on satisfying the requirements of your premium customers. Improve Productivity eSupportDB 2000 will greatly improve the productivity of your Customer Service staff. It's simple
to use web pages will eliminate a tremendous amount of the paperwork you are currently handling. Your customer's ability to see the status of their request whenever they want will eliminate call backs by
your customer, thereby saving time for your staff. eSupportDB 2000's management reports give you a real-time picture of what's going on. Automate Your Call Center You can easily integrate your current telephone
customer service functions into eSupportDB 2000. You will now get excellent management reports on all of your customer service efforts. eSupportDB 2000
helps your support professionals proactively reduce the amount of incoming telephone calls and support e-mails by giving customers the ability to help themselves. eSupportDB 2000
operates under the principle that most customer questions are repetitive in nature and can be predicted with great accuracy. The system presents users with a dynamic selection of customer support solutions.
For questions not addressed by the published knowledge base, eSupportDB 2000
makes it easy for customers to submit new questions. When support personnel respond to the questions, they can publish the question and the answer into the public knowledge base, making the solution easily accessible to future visitors.
eSupportDB 2000 is a customer service system which allows you to leverage real-world customer input to anticipate future customer questions.
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