Jesse Berst
Editorial Director
ZDNet AnchorDesk |
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"Customer service on the Web sucks.
And I've got the research to prove it. Click for Full Story
AND THE LOSERS ARE…
The Gartner Group surveyed customers of the Web's 50 most popular retail sites and found
something astonishing: They're all losers.
Not one of them rose above a rating of "average" and most -- 73% -- were even lower at "fair."
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What It Does For You
To compete and grow, your eBusiness needs faster, more effective, Internet-based service and support. You need eSupportDB 2000 from eSupportDB.com
. Our Web based software and service will enable you to provide high quality customer service by automating the resolution and management of service and support requests from any source, at any time via the
Web. This will ease the delivery of support and information to your customers, vendors, employees and partners.
As more of your businesses becomes eBusiness, support is more important than ever. And your current traditional support models may not stand up to the challenges posed by your
customer's use of, and desire for rapid technological solutions to their problems. That's why the eSupportDB 2000 solution is your only answer.
 Your eSupportDB 2000 system
operating on our high-speed servers will automate and personalize user support over the Web.
eSupportDB 2000's Knowledgebase technology will enable you to easily promote low-cost
self-service and assisted service solutions to your customer's problems. eSupportDB 2000 automates problem avoidance, promotes call avoidance, and improves problem
resolution. All this results in reduced costs, increased customer satisfaction, and accelerated growth for your eBusiness . |
