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The Problem
For many, buying goods and services over the Web is a frustrating experience because e-commerce sites are not well equipped to resolve problems or answer questions.
Commonly, e-commerce customers have to log off their computers and pick up the phone to get a question or complaint resolved. That can all change now with eSupportDB 2000..
This technology makes it possible for customers to have their issues addressed and resolved online in real time.Managing your customer relationships well is probably the single most
important part of making a business successful. This is particularly true on the Internet, where competition is only a click away, you need to get the customer's attention to get the sale. But
eSupportDB 2000 is not limited to Internet support. You can also
use it to track, manage and satisfy your current telephone support needs!Remember - the cost of getting a new customer is 5-10 times higher than keeping the ones that you already have. The eSupportDB 2000 Solution Web based
eSupportDB 2000 offers you new ways to satisfy the needs of your customers and potential customers. With eSupportDB 2000
you can offer your web site visitors and customers a whole new way of getting information and resolving problems. They can query your knowledgebase and resolve their own issues. They will be delighted with the immediate results they get.
Studies show that over 40% of customer questions are repetitive. Your own experience probably proves that out. By using eSupportDB 2000 you can satisfy your customer's
needs and direct your limited support resources at resolving higher level issues and concentrate on satisfying the requirements of your premium customers. Retain the customer We all know that the best source of new sales is from satisfied
customers. When the cost of gaining a new customer is so high and your competition is often only a mouse click away, investing in keeping customers happy is crucial to your business. eSupportDB 2000
gives you the means to access the knowledge, and the means of delivering this knowledge whatever way the customer wants it - web self-service, web based support, e-mail or phone,. That's the difference between servicing your customers and delivering total customer satisfaction.
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