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Company Overview
eSupportDB.com's goals are to provide our clients, from the smallest web site to the largest
Brick and Mortar Company, with the tools which will allow them to provide their customers with first class eService, from marketing to sales and through to support. eSupportDB 2000
is an effective system that provides for automated, measurable and manged service. We are offering a system which, before now, would have required a major capital investment to purchase and significant expenditures of time and money to operate and maintain.
The eSupportDB 2000 system runs on our servers, it is a scaleable system and service. It requires no major investment from you. Buy what you need - pay for what you use.
A Message from the Founders
The World of the Internet is rapidly splitting into the "Haves" and "Have-nots". If you have a lot of venture capital to spend its pretty easy to be a "Have". But what about the rest of
us? Can your business afford to develop and maintain the infrastructure of a Microsoft, an IBM, an Amazon.com to support and manage your online marketing, sales and support efforts?
Probably not. But now you can with eSupportDB 2000
We used to have a Dilbert cartoon in the office from several years ago in which Dilbert's dog said "On the Internet
nobody knows your a dog". That used to be true - but
now we are not to sure. By offering our system as Application Service Providers (ASP) we will make it possible for any company to offer First Class eService for pennies. BTW we also hope to make a
few dollars ourselves
Mission Statement
eSupportDB.com's
mission is to develop, market and support online tools which support your business and enhance your bottom line. Our online customer sales/support tools will increase customer satisfaction and loyalty for companies doing business on the Web. Companies who are not currently on the Web will find this an ideal reason to get on the Web - your ROI will be astronomical!
Our goal is to help companies manage their customer sales/service function efficiently while maximizing overall customer satisfaction, and reducing costs. Through our advanced
question and answer technology and our service/support staff management tools, eSupportDB.com provides you with the best tools for delivering first class online customer service support..
Company Background
The founders of eSupportDB.com Howie Wolowitz and Gene McMahon have professionally collaborated in developing software products for over 25 years. They jointly
designed and developed the Jasper Job Accounting and Libra Plus systems for IBM Mainframes which were purchased and marketed world-wide by Computer Associates
Howie founded the Small Computer Company which developed database software products which were used by hundreds of thousand users worldwide. Gene founded.CNS Associates who provided
consulting services, and applications for Fortune 500 companies who were developing wide area networks. As the Internet began to grow they both began moving their business concentration into the Internet
in the early 90's. Periodically they collaborated on different Internet projects. During a "what if" brainstorming session they came up with the idea for eSupportDB 2000. The formation of the
company eSupportDB.com soon followed and the rest is new history.
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